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HBAA Training : Proactive Telephone Skills
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07/06/2019
When: Friday 7th June 2019
9:00 AM
Where: Kia Oval
Kennington Oval
London, London  SE11 5SS
United Kingdom
Contact: HBAA


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Overview

How sure are you that your reactive sales team are maximising the full business potential from every customer enquiry?

Often individuals don’t want to come across as pushy and consequently may miss out on opportunities to increase the value of the sale and generate future business.

This workshop solves that problem as it provides a simple and easy to use model to deliver an effective sales approach to every call.

 

Target audience

This workshop is ideal for any member of the team who takes incoming enquiries and who would like to develop their understanding of the sales process and improve their sales skills without being PUSHY.

 

Key learning points

  •           Understanding your role in the sales process
  • Adopting a sales approach

  • Uncovering customer’s needs effectively

  • Becoming a better listener

  • Creating persuasive customer solutions

  • Upselling and basic negotiation tips and techniques

  • Asking for the business

 

The timings are:

9:00–9:30           Arrive and Coffee/Tea

9:30                     Start

11:00–11:15      Coffee/Tea

12:45–13:45      Lunch and show-round

15:00–15:15      Coffee/Tea

17:00–17:30      Finish – delegates depart


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HBAA Executive Office
MSS - Portland House
1 Coventry Road
Market Harborough
Leicestershire
LE16 9BX

Tel: 0845 5050 150
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