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Proactive Telephone Skills
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 Export to Your Calendar 19/09/2019
When: Thursday, September 19, 2019
9:00 AM
Where: Jurys Inn Nottingham
Station Street
Nottingham, Nottinghamshire  NG2 3BJ ·
United Kingdom
Presenter: Rosemary Bannister
Contact: HBAA
0845 5050150

Online registration is available until: 16/09/2019
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All courses are 1-day courses and include training materials, refreshments, lunch, and a show round at the hosting venue.


HBAA Members - £215 + VAT

Non-HBAA members - £270 + VAT


How sure are you that your reactive sales team are maximising the full business potential from every customer enquiry?

Often individuals don’t want to come across as pushy and consequently may miss out on opportunities to increase the value of the sale and generate future business.

This workshop solves that problem as it provides a simple and easy to use model to deliver an effective sales approach to every call.


Target audience

This workshop is ideal for any member of the team who takes incoming enquiries and who would like to develop their understanding of the sales process and improve their sales skills without being PUSHY.


Key learning points

  • Understanding your role in the sales process
  • Adopting a sales approach
  • Uncovering customer’s needs effectively
  • Becoming a better listener
  • Creating persuasive customer solutions
  • Upselling and basic negotiation tips and techniques
  • Asking for the business

Find Us
HBAA Executive Office
MSS - Portland House
1 Coventry Road
Market Harborough
LE16 9BX

Tel: 0845 5050 150
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